FAQs – The Serene Life

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FAQs

SHIPPING

How long will my order take to arrive?

All The Serene Life orders are fulfilled the next business day, so as soon as you get your confirmation email with the parcel’s tracking code, standard shipping takes about 5 to 7 business days depending on your location. (Note that all orders are shipped from Jacksonville, Florida.)

Do I qualify for free shipping?

We offer free shipping on orders of $75 or more!

Do you ship internationally?

As of now, we only ship to the US. We’re trying our best to make international shipping possible. Stay tuned for updates on our Instagram @theserene_life.

RETURN & CANCELLATION

Can I cancel my order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at info@theserenelife.co within 12 hours of placing your order with the order number and the subject line as "Cancellation".

What’s your return policy?

We claim responsibility for any damage and/or defects, which must be reported to info@theserenelife.co upon delivery. Unfortunately, we do not offer refunds if a product didn’t work out for you.

I received a wrong product!

We apologize for this inconvenience and take full responsibility for this mistake! Email us at info@theserenelife.co and we will get you the right product as soon as possible.